Digital Product Manager
Reporting directly to the Digital Transformation Lead,
the Digital Product Manager will be part of the team, transforming the customer
experience digitally and online for FSCS. The role holder will be an
experienced, highly energised and motivated individual who is obsessed with
delivering great digital customer experiences, to manage and optimise the
online customer journeys and supporting processes.
Who we are
At FSCS we keep people’s lives moving by protecting them
when authorised financial services firms fail. We are the single, independent
UK compensation scheme for all regulated financial services, the first of its
kind in the world. The Scheme protects deposits in banks, building societies
and credit unions as well as insurance policies, investment advice and services
and home finance. We are non-profit and independent and a great place to work
if you enjoy making a difference to people's lives.
At FSCS we recognise and reward people’s hard work and
contribution and actively support personal and professional development. Our people make a difference to other
people’s lives and we like to recognise their impact through social events,
team lunches and away days, fund raising activities and giving back events.
We put the customer at the heart of everything we do at
FSCS. Our values are designed to ensure that all staff are able to affect the
impact on our customers:
We always do what we say
we will do. People can trust us to deliver.
We put FSCS and what FSCS
is trying to achieve above all else.
We have the humility to
acknowledge when we are wrong and learn from our mistakes.
We encourage constructive
and appropriate challenge.
We are brave and honest
in questioning each other and receptive to questions ourselves.
We strive daily to add
greater value for all our customers.
We believe in our
collective strength. We work better together.
We respect each other’s
expertise and use it to achieve common goals.
We work as one to do what
we agree is right.
role will deliver
experience of digital product management
Be able to
effectively communicate and influence
people and teams
Have excellent analytical
and problem solving skills, always looking to make data driven decisions
Have a collaborative
approach, working across technical and non-technical teams and managing key
Be passionate and
effective at delivering a product vision and agile ways of working
Be able and resilient to
complexity and ambiguity in a fast-changing environment
Have strong project
management and prioritisation skills
A working knowledge of
Agile product development methodology and scrums
Be able to run and take
part in effective workshops
Be able to document, manage
and govern the complex processes that drive and underpin the customer journeys
are looking for
journey design, management and optimisation
Accountable for the
design, management and optimisation of all customer journeys. ensuring they
continuously meet customer needs and our customer satisfaction targets
Continuously monitor and
optimise the Journey and product
performance throughout the entire end to end customer lifecycle
Identifying strengths /
weaknesses and opportunity’s, based on data and insights
Working closely with the
Digital team to create and agree product user stories and be ready to test them
Driving innovation and
product improvement across the whole product portfolio
Acting as product expert
when engaging with other business areas
Identifying content needs
throughout the customer journey and working with content producers to ensure it
meets their needs
Managing User acceptance
testing for all new product features
Driving digital and
industry best practice across all journeys
Be hungry to learn and
then deploy and share learnings across the organisation
Strategy and culture
Be completely customer
obsessed, inputting into and championing the customer experience, every moment
of every day
educating the organisation with the rest of the Digital team, to transform the
customer experience and the face of FSCS in the industry.
We have a generous benefits package offering a
competitive salary, 26 days’ holiday plus Bank Holidays, pension, discretionary
bonus, enhanced maternity and shared parental pay and leave, health and dental
insurance and more. We are based in the City of London in corporate offices
with excellent access to major transport links.
All our roles are offered with flexibility in mind
so no matter your circumstances please apply.