The Environments and Release Engineer is responsible
for the build, maintenance and support of the FSCS application computing
environments (primarily Siebel, OBIEE, OpenText and Web). The position involves
working directly with the Data, Development and Testing Teams supporting the
initial requirements analysis and design, installation, code migrations / releases,
ongoing administration and maintenance of the Application environments
including readiness for development, testing and release stage environments and
Role Responsibilities/What I need to do
Environment Administration and Releases
and maintenance of application environments (primarily Siebel, OBIEE,
OpenText and Web), including maintaining system requirements; installing
upgrades and patches; monitoring system performance, and maintaining
hardware and software
application environments are documented and maintained for all FSCS
managed application environments (primarily Siebel, OBIEE Sun, IPOS, Bottomline etc)
directly with the CIO Teams supporting the design, installation, and
maintenance of the Application environments
- Maintenance of
the Application environment versions and coordinate the maintenance and
usage of application environments, including readiness for development,
testing and release stage environments.
activities across all application environments (i.e. Dev, SIT, UAT, Prod);
Complete environment checks, perform code migrations and other deployment
activities as directed by the approved application release notes and
scripts – e.g. Siebel repository export / import, SRF compilation, Schema
changes, data transfer, generate browser scripts, transfer code/system
delivery of Release and Test Automation and drive continuous improvement
in these areas.
Application System Admin
- Provide 2nd and
3rd line support across all FSCS IT controlled applications. Categorising,
prioritising, triaging and progressing service requests, incidents,
problems and changes which are logged with IT, in-line with industry best
practices (i.e. ITIL)
of application problems related to the application environments,
application performance monitoring and troubleshooting application issues
- Provided support
to users in order to resolve system and application related issues,
support to development, and testing teams
- Experience in
investigation of application core crashes and identifying the root cause
- Coordinate and direct support from suppliers to
deliver the end-to-end application support capability, ensuring end-users
are regularly updated on progress against their service request /incident
/problem /change request
- Ensure application system support and maintenance
documentation is maintained and adhered to in-line with FSCS IT standards
- Undertake any other IT related duties as required in
line with the business needs.
- Due to the nature of the role, weekend and evening
working will be required.
Expertise/What I need to know
Certification with experience of version 8.1.x and preferred 15.x.
- Minimum 3 years’
experience of Siebel environment builds, installations, patches, upgrades
and code migrations / release.
experience of release automation; tools, workflows and scripting.
working with MS SQL Database Servers and Windows environments.
- Experience of
application monitoring and maintenance tools.
organisation skills with a logical, analytical approach to solving IT
problems and the ability to prioritise work to meet demands and deadlines
of both IT support and IT development
- Ability to work
on your own initiative whilst at the same time adhering to strict IT
policies and procedures
- Willingness to
record, capture and document all tasks and projects without exception
through the appropriate IT process/procedure.
- Excellent customer
facing skills, with a professional and helpful manner.