Web Development & Support Lead Specialist

  • Job Reference: 00000034-1
  • Date Posted: 16 January 2018
  • Location: London
  • Salary: On Application
  • Skill Set: IT
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: admin admin
  • Email: jobs@fscs.org.uk

Job Description

Knowledge and Expertise/What I need to know


Technical Skills & Knowledge

·         Microsoft .NET using C# (required)

·         ASP .NET (including Web Forms and MVC 3.0) (required)

·         Content Management Systems ( required - EPiServer preferred)

·         Entity Framework

·         Microsoft SQL Server 2014 (including Reporting and Integration Services) (required)

·         JavaScript, Bootstrap (required)

·         Web Services Integration (required)

·         Web Accessibility and Usability (required)

·         Visual Studio 2012/13 (required)

·         XML, XPath and XSLT (desirable)

·         HTML 5.0, CSS 3.0 (desirable)

·         User Experience Design (desirable)

·         Team Foundation Server (desirable)

·         ITIL experience and qualifications (desirable)


Functional Competencies

  • Proven ability to manage IT suppliers in operational support and development activities
  • Ability to work on your own initiative whilst at the same time adhering to strict IT policies and procedures
  • Excellent customer facing skills, with a professional and helpful manner
  • Willingness to record, capture and document all tasks and projects without exception through the appropriate IT process/procedure
  • Good organisation skills with a logical, analytical approach to solving IT problems and the ability to prioritise work to meet demands and deadlines of both IT support and IT development


Demonstrate experience of leading web development and support teams

·         5 years’ experience developing and implementing web-based and cross-platform solutions

·         Full software development lifecycle experience using structured and agile approaches

·         Solution design and architecture

·         Experience of structured testing and quality assurance approaches

·         Experienced in working with Unit Test scripts, mocking frameworks and dependency injection

·         Experience of Object Oriented design principles, design patterns and UML

Role Responsibilities/What I need to do


Application Development

  • Work with the Development Manager to ensure business requirements are defined and agreed, co-ordinating requests for enhancements and developments for FSCS IT controlled applications
  • Deliver development and enhancement activities in support of the business raised change requests and releases for FSCS applications working closely with the CIO Teams, Partners and Suppliers.
  • Solution architecture and design.
  • Quality Assurance, including quality planning and controls for both FSCS and Suppliers.
  • Advice and guidance to FSCS users in support of their application requirements.
  • Follow the FSCS IT Release Management process and control all IT application releases to the FSCS environment including:
    • Reviewing release planning
    • Discovery, documentation, resolution and escalation of release dependencies, risks and issues
    • Adherence to IT Change Management process and controls
    • Formal communications to management and stakeholders
    • Coordination of Environment and Configuration Management
    • Coordination of release delivery, including management of suppliers delivering IT changes and releases to the FSCS environment
    • Coordinate release approval and closure
  • Continuous improvement of software development lifecycle processes including delivery of release and test automation.


Application Support

  • Provide 2nd and 3rd line support across key FSCS IT controlled web applications categorising, prioritising, triaging and progressing service requests, incidents, problems and changes which are logged with IT, in-line with industry best practices (i.e. ITIL)
  • Coordinate and direct suppliers where 3rd party suppliers are required to deliver the end-to-end application support capability, ensuring end-users are regularly updated on progress against their service request /incident /problem /change request


·         Undertakes any other IT related duties as required in line with the business needs.

·         Actively promote and embody FSCS values